Now Hiring - Business Development Center Representative / Automotive Call Center in Poway, CA

The Pedder Automotive Group was founded in 2008 by Owner David Pedder. The family owned and operated dealer group has 7 dealerships in Southern California, representing Nissan, Hyundai, Chrysler, Dodge, Jeep and Ram brands. The seven (7) locations are – Pedder Nissan, Raceway Nissan, Temecula Nissan, Hemet CDJR, Lake Elsinore CDJR, Pedder Hyundai of Poway, and Pedder CDR+J of Poway.

We pride ourselves in having a great work environment that translates to a great customer service experience.

Position Summary:

The BDC Representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, to include but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general information by providing exceptional service, meeting their individual needs and exceeding their expectations.

What you'll do:

• Inbound and outbound call center where you will be speaking with our customers who are in need of purchasing a new or used vehicle
• Answer inquiries about new and pre owned inventory; review vehicle features, add-ons, and basic deal incentives
• Schedule appointments for potential buyers to visit our store and purchase a vehicle

What you'll bring:

• Experienced (at least one year) in a Call Center Environment
• Follow up with leads and from all touchpoints including dealer portal, DMS, CRM system, and website
• Able to work full time, punctual, and have a record of excellent attendance.
• A highly driven and self-motivated individual ready to work in a fast-paced and energetic call center
• An ambitious professional looking for opportunity and career advancement
• Flexible and adaptable, learns and reacts quickly in a fast paced environment; able to multitask

Job Type: Full-time

Pay: From $3,000.00 per month

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: One location